“I’m trying to share an application with my students, but all they can see is a black screen.”
This issue is caused by using the ‘full screen mode’ in an application. When you open the application, do not use full screen mode, or ‘present’ mode if using PowerPoint.
“When I share an application in Collaborate Ultra, the sound is off.”
When sharing an application, the sound is off by default. Once you select ‘share screen/application’ you will see a tick box in the bottom left hand corner of the pop-up that says, ‘Share audio’. Ensure this is ticked before closing the window.
“When I share my screen, the image repeats.”
Using the ‘share screen/application > share entire screen’ option whilst already in Collaborate Ultra means that the screen will repeat itself infinitely. If on a single screen set-up, you are just infinitely sharing your screen to itself, which results in the image you are seeing.
You can use two screens to deliver your session to get around this. Share from the screen where your Collaborate Ultra is NOT displayed. If you do not have two screens, instead of ‘share screen/application’ > share screen option, use the ‘share files’ option. Image files, PDFs, and PowerPoint presentations can be shared directly from your file browser (these are the only supported file types).
For Chrome users: If you use excel for live formulas, you will need to use ‘share application’. Go to share screen/application > share application > select Excel. In Chrome there is also a share tab available.
Note: Firefox does not support share application or share tab functionality.
“The sound quality is poor and I’m having a hard time hearing and speaking with my students.”
If using a Windows machine, please ensure you are using an external mic where possible. Check the input device that is selected from your system settings (windows menu > system settings > Sound). Also check the volume from the bottom right of your computer.
“I am getting sound feedback during the session.”
As a rule, participants should have their microphones turned off by default unless speaking. Moderators should enforce this at the beginning of a session either by requesting everyone to turn off their mics or by doing it for them.
“I asked my students to download a file, but they are getting an error screen.”
The server won’t cope with an overload of simultaneous requests to download. Instead, upload the files (e.g. the week’s learning materials) into Canvas, allowing students to access them prior to the lesson and to prevent simultaneous download requests. If you want them to access a document only at the time of the class i.e. for an activity – consider sharing it on your screen instead.
“I want to set up Polling before the class begins so I don’t have to do it on the fly.”
Polling can be set up prior to the class beginning. Students will be able to see the poll once they enter the virtual classroom. However, polling can be locked, so students can only respond to the poll when the academic is ready.
To lock the poll, please follow the below steps:
- Open the share content tab
- Select “polling” under secondary content
- Select yes/no or multiple choice.
“I want students to stay in the same break-out group for multiple break-outs within the same lecture/tutorial session.”
Currently, students cannot leave the breakout group and return to the same breakout group within the same session. You will need to recreate the break-out group each time. As a workaround, set up the group work in Canvas or Teams and ask them to jump out of Collaborate Ultra and into those groups at any time during the session or even outside of class-time if working on group assessments.
“I want to allow industry professional access to Collaborate Ultra.”
By default, Collaborate Ultra allows guest access. However, in some cases, this may have been ‘deselected’ in the Collaborate Ultra settings. To fix this:
- Log in to Canvas and navigate to Collaborate Ultra
- Select an existing session
- Ensure that the guest access box is ticked
- Copy and paste the access link into a calendar invite or email to the industry professional.
“I want to access my recorded Collaborate Ultra sessions and rename them.”
You can access your recorded sessions through the following steps:
- Open Collaborate ultra
- Open the ‘Hamburger’ menu (three-line menu in the top left-hand corner)
- Select recordings.
Once you have completed the above, you can rename the recordings through the following steps:
- Select the three dots in the circle next to the recording session you wish to rename
- Select rename
- Follow the below convention (or your schools convention).
We suggest renaming your recordings following this convention: